South Coast Host is committed to providing you with the best possible customer service experience. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). This governs the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au

Collecting Personal Information

• Collecting your information is essential for us to provide our services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service. 

• Examples of Personal Information we collect include names, addresses, email addresses, phone numbers and date of births.

• This Personal Information is obtained in ways including phone, face to face, via our website, emails and filling out forms. 

• We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. 

• You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

• When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

• It is important that the personal information we collect is accurate, complete, and up to date. You can contact us at any time to update your personal information or tell us if your personal information is inaccurate or incomplete. 

• You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us. 

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Where you have consented us to do so

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Security of Personal Information

• Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

• When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Queries

You may lodge a concern or complaint with us by contact South Coast Host. We constantly review our policies and procedures to keep up to date with changes in law, technology and the needs of our guests and we may change this policy from time to time.