Bookings

All bookings must be made by an adult over the age of 18. The guest who made the booking must be present at the property for the duration of the stay. 

Deposit: A deposit of 1 night, plus booking fee, is required at time of booking.  For high season bookings (summer, Easter, long weekends, Warrnambool May Races) a 50% deposit, plus booking fee is required at time of booking. 

Final Payment: Final payment is due 30 days prior to arrival. If the booking is made under 30 days before arrival, full payment, plus booking fee is required. 

Bond

A bond is payable to cover any damage to or removal of the property, furnishings, fixtures & fittings, excess cleaning if the property is not returned in the condition required at check-out, or failure to adhere to house rules. Further charges may apply if the amount doesn’t cover cost to rectify the problem or damage. Please refer to individual properties for the bond amount. 

Your bond may be taken as a credit card authority, or money withheld at time of booking. Your host will communicate this with you at the time of booking. 

Booking Alterations

Requests to change dates will be subject to availability at the time of your request and may result in price changes. Changes within 7 days (and 14 days for high season) are considered a cancellation and cancellation fees may apply.  

Identification

Please provide your name, email address, postal address and copy of your drivers licence at time of booking.  

Extra Guests

Please note that any extra guests (as stated on your booking) may incur a fee. Extra fees are $50 per person per night (unless stated otherwise). If you exceed the maximum number of persons staying on the property, we reserve the right to retain your security deposit in full and your rental agreement may be terminated without refund. Camping, caravans, tents or camping are strictly prohibited at all properties.

Bank and Credit Card Fees 

Fee will be incurred for the following payments and are non refundable. 

AMEX: 1.75% + .50c per transaction

MasterCard: 1.75% +.50c per transaction

Visa: 1.75% +.30c per transaction

Booking Fees

A non-refundable booking fee of $2.20 is payable for each booking.